Does Your Business Have Defined Systems?
Systems improve the ability to track and measure your company and allows the company to be more self-sufficient beyond needing you to be the nucleus of all the sales and operations.
Have you ever said this?
- “I have way too much work.”
- “I’m not sure what each team member does.”
- “It’s in my email somewhere.”
- “It’s hard to track that.”
- “I’m not sure when it’s supposed to be done.”
- “I don’t know who’s taking care of it.”
If a system isn’t defined clearly to you and your team, then tasks will fall through the cracks or add undue stress amongst your team. Or worse, it might be noticed by your customers, and ruin your reputation or satisfaction rate, if you were to survey your customers, sabotaging your chance to resell to those customers.
Defining your systems can be investing in software that helps you with tracking or perhaps you have the software, and you need to integrate a workflow or an automated communication system to onboard your new customers.
If you don’t have proper systems in place, what can you do to get started and address this?
I had issues with this when I moved from being a one-man company to having team members. We lost track of our orders and where each one was in the fulfillment process. For some reason, I was trying to keep all of this information in my head. Not only was I losing track of orders, but I was also burning out and going nuts!
The solution was in creating a better system. So, I built a production tracking system and gave my entire team access to it.
This lessened my mental load, empowered my team to work autonomously, and – most importantly – got my customers their orders when they expected them.
Is this your biggest pain point? Then:
- What are you going to do to take immediate action to mend this issue?
- How can you better define your workflow for your entire fulfillment process?
- Do you need better software?
- Do you need better integration?
- Do you need to train your team on how to follow the system?